Frequently Asked Questions
See our frequently asked questions below to see if a query you may have, already has an answer. If you can’t see an answer that relates to your inquiry, please get in touch with us.
What are the size, weight and height restrictions?
The following restrictions apply for size, weight and height for each definition:
• Full Pallets can be up to 2.2m high and weigh a maximum of 1,000kg (including the pallet)
• Light pallets can be up to 2.2m high and weigh a maximum of 750kg (including the pallet)
• Half pallets can be up to 1.1m high and weigh a maximum of 500kg (including the pallet)
• Quarter pallets can be up to 0.8m high and weigh a maximum of 250kg (including the pallet)
• Mini-Quarter pallets can be up to 0.6m high and weigh a maximum of 150kg (including the pallet)
How do I check delivery status?
You can monitor your pallets movements using our Track and Trace system, in real time. Click on the link below and enter your tracking number to see current status of your delivery.
Track your delivery https://track2.palletways.com/
What access is need for pallet trucks?
Pallet deliveries are usually made by large commercial vehicles, this means suitable access needs to be available at the delivery destination. Please visit our delivering your pallet page for more information.
What if my item overhangs the pallet?
If your item is not fully contained within the pallet base then it does not fit and your pallet may be refused altogether. Extra space can be booked to accommodate a larger item.
Want to discuss your needs in person?
Please fill in the enquiry form, a member of staff will be in touch within 24hrs.
Contact Us